The RFLEX customer card by RNE - Rede Nacional de Expressos, Lda. (Hereinafter referred to as RNE) is a personal card that gives access to differentiated fares, prices and promotions, when compared with the prices applied to regular customers.
This card and the fares referred to in the previous point are applied to the entire RNE and RENEX services.
Concerning round trips, the RFLEX discount will be activated only when both trips are operated by RNE or RENEX.
The RFLEX card allows the purchase of a single RFLEX ticket per trip / service.
In case of irregular use, RNE may unilaterally terminate the contract with the customer and cancel the RFLEX Card.
The RFLEX card has a validity period of 6 months which can be further extended, or not, by sole decision of RNE.
Under Portuguese Law, a partial ticket refund of 50% may be requested by the customer with an anticipation of at least 3 hours prior to the departure time shown on your ticket. This must be done at the ticket office of the departing location or by email if the ticket was bought online.
Ticket revalidation (change of date and time of departure) is allowed only within the same operating company and keeping the same Departure and Destination printed in the original ticket, under the following terms:
- Only one change per ticket is allowed; this change needs to be done at the departing coach station's ticket office;
- The customer will be subject to seat availability for the new date and time of the service operated by RNE ou RENEX.
- When reissuing the revalidated ticket, the new journey has to be booked for the upcoming 15 days, considering the date marked on the original ticket.
- The customer must present his RFLEX Digital Card or an identification document associated with his RFLEX customer profile in order to proceed with this ticket change.
- The customer must hold a printed ticket identified with the customer's RFLEX card number.
- Revalidations will have the following fees:
  - Revalidation requested up to 31 minutes prior to the time of departure is free of charge.
  - Revalidation done 30 minutes prior to and 15 minutes after the time of departure will be subject to a fee of 10% of the ticket's original value.
  - Revalidation done 16 minutes after the time of departure and up to 3 hours after the time of departure will be subject to a fee of 50% of the ticket's original value.
  - 3 hours after the time of departure, the customer will not be entitled to any kind of revalidation or compensation.
Revalidation of tickets bought at regular Ticket Offices/Coach Stations/Call Center:
- Revalidation requested up to 31 minutes prior to the time of departure is free of charge.
- Revalidation done 30 minutes prior to and 15 minutes after the time of departure will be subject to a fee of 10% of the ticket's original value.
- Revalidation done 16 minutes after the time of departure and up to 3 hours after the time of departure will be subject to a fee of 50% of the ticket's original value.
- 3 hours after the time of departure, the customer will not be entitled to any kind of revalidation or compensation.
Tickets bought at ticket offices/coach stations/call center/website/myRNE app may only be changed for the same price range or inferior price ranges.
Ticket revalidation (change of date and time of departure) is allowed exclusively within the same operating company and keeping the Departure and Destination printed in the original ticket.
During marked discount periods, a discount (subject to rounding) of 20% will be implemented. Wednesday is the highest discount day: RFLEX Customers have a 25% discount. On top of these discounts the additional discount of 5% will be added when purchasing online.
One free revalidation per ticket is allowed for customers with a RFLEX PLUS ticket, regardless of the purchase channel used. The customer must present his RFLEX card and the printed ticket at the departing coach station. Three (3) hours after the time of departure, the customer will forfeit the right to any revalidation or refund.
The RFLEX 3D ticket (purchased online by RFLEX customers with a 3 day anticipation regarding the travel date / time) can be changed by applying the revalidation rules above mentioned and at the additional loss of the 3D discount. This ticket does not have the added 5% discount online.
The RFLEX 5D ticket (purchased online by RFLEX Program Customers with a 5 day anticipation in regard of the time of departure) may be changed, as per terms & conditions above mentioned. Changes are allowed only for the same date as the ticket to be changed (thus changing only time of departure) or for later dates considering the original ticket’s date/hour. Changes for Friday and Sunday are not allowed. The RFLEX 5D ticket does not allow for any other discount to be accumulated.

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